Replacement Policy by case-magic.com

Customers can apply for the replacement of the product within 7 days, except for the following:

1. Items that have been used or opened
2. An item not in the condition it was received.
3. Any item received by us in a damaged condition.
4. Items sourced or delivered outside India.
5. Electronics [ with an exception if the product is not the same as ordered or any manufacturing defect]

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• The item may be damaged during transit
• Or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement of the item is made within the stipulated time frame as given below. No replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for the replacement. Only after receiving our confirmation for the replacement, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner, in case courier service is not available at the given Pin code customer will have to ship the product to the Case-Magic service address. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Once the item is received, we inspect it as per the concern raised. After approval, we will dispatch the replacement within 2-3 business days.

Our Return Policy:

• Products once purchased and delivered can’t be returned and only replaced in case of damages mentioned above.
• Replacement request must be made within 7 days of purchase and must not be part of the above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked, etc., the product will be returned to us and a refund will be given to the customer within.
• In case of perishable items or custom-made non-perishable items, neither Case-Magic nor our enabling partners will be able to accept any returns or replacements of such items.

Please visit us at care@case-magic.com to start your return/exchange for a full refund. If you need further assistance, please email us at care@case-magic.com