Domestic Shipping:
WE OFFER FREE SHIPPING ANYWHERE IN INDIA. The large majority of our orders are shipped within 3-4 working days of the order, and delivered in 5-6 days from shipping of the product in case of business as usual, in case of any external unforeseen calamities’ delivery timelines might get affected. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring any customization will require additional time and will be shipped in 10 working days.
Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
My product is showing delivered, however I have not received it.
Kindly check with your neighbors/security guard/other people in the house if they have received the delivery. In case they haven’t, please report the complaint at our email care@case-magic.com or call us at +91-7977141459. Our team will investigate the issue and assist you on this.
As per the courier timeline, investigation will take 7-14 business days, post that we will update the status on your query.
Note: We will not be able to accept the complaint received after 07 days of delivery marked as per the courier policy.
Cancellation of Order by User
All orders can be cancelled by the user before shipment.
After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
General Scenario
In case we receive a cancellation e-mail and till that time the order has already been “shipped” by us, the order cannot be cancelled. case-magic.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by case-magic.com and accept case-magic.com decision regarding the cancellation.
Cancellation of Order by case-magic.com
case-magic.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by case-magic.com for re-delivery shall be claimed from the User.
Refund Policy by case-magic.com
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
• Refunds once approved will be processed to customer within 7 working days
Cases of customer demanding refunds:
• Refund will be given if the product is not yet shipped by case-magic.com. Return and Refund is not available for open products, used products.
